Open Room Pro bought on our website

• First purchase: if you're not satisfied, email support@openroomcfb.com within 7 days of your first Pro payment and we'll refund it in full.
• Renewals: renewal payments aren't refundable, and we don't give partial refunds for unused time. Cancel before your renewal date to avoid the next charge.
• Cancelling: you can cancel anytime from your account page or by emailing us. You'll keep Pro until the end of the period you've paid for.

Coach Season Access

You can request a full refund within 7 days of purchase as long as no Ask Open Room research requests have been submitted for your program. After that, Coach Season Access isn't refundable, because research work has started or the season access has been used.

Purchases made in the iPhone app

If you bought Pro through the App Store, Apple handles billing and refunds, and we can't issue them ourselves. Request a refund at reportaproblem.apple.com or through your iPhone's Settings.

Billing mistakes

If you were charged twice, charged after cancelling, or charged the wrong amount on our website, email us and we'll fix it and refund the incorrect charge, no matter when it happened.

How refunds are paid

Approved refunds go back to the card or payment method you used. Most banks show the refund within 5 to 10 business days.

Requesting a refund

Email support@openroomcfb.com from the address on your Open Room account and tell us what you bought. Please contact us before disputing a charge with your bank. We can usually resolve it faster.

Changes to this policy

If we change this policy, we'll update this page and its effective date. Changes don't apply to purchases made before the change.

Open Room is independent and is not affiliated with, endorsed by, or sponsored by the NCAA, any conference, or any school.